PVH Corp. Bilingual Customer Service Representative in Toronto, Ontario
If you are a current PVH Associate, please click this link to apply through your Workday account. at https://www.myworkday.com/pvh
Design Your Future at PVH
Bilingual Customer Service Representative
The Customer Service Representative's main objective is to provide excellent customer service and full order management to a specified territory. This position receives and makes calls to and from clients, takes and enters customer orders, handles returns and order status inquiries, contacts clients regarding back orders and follow's up and resolves any customer concerns.
Essential Competencies, duties and responsibilities (including but not limited to):
Enters orders into the database for merchandising to buy the line.
Assists Sales Team during market appointments.
Inputs weekly style selling information for tracking purposes.
Maintains shipping log for accessible information pertaining to account orders as well as maintain delivery schedules for key accounts.
Prepares paperwork necessary for cancellations & returns to vendor, etc.
Develops close ties with key accounts in Canada to understand their requirements, proposing solutions and providing service that exceeds expectations.
Collaborate with planning to order future bulks for independent accounts with predictions based on current orders and feedback from customers and sales reps.
Works closely with field sales reps in Canada to assist in maintaining and growing sales.
Reports as necessary to sales reps, customers and management.
Reviews P.O.'s for accuracy, review delivery schedules and bring any issues regarding orders to the attention of the appropriate persons.
Acts as liaison between the customer and the warehouse by preparing order tickets and making sure orders are complete.
Experience Required: 1+ year of Inside Sales / Customer Service / Retail experience
Minimum Education: Cegep diploma, administration or marketing.
Bilingual: French and English is a must.
Excellent telephone skills.
Clear and effective communicator.
Strong organizational and time management skills along with the ability to multi-task.
Team player with a willingness to learn
Computer literate with experience in MS Office and strong MS Excel skills; SAP an asset.
PVH Corp. or its subsidiary ("PVH") is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications, consistent with applicable law and without regard to race, color, sex, gender identity or expression, age, religion, creed, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state or local law. In addition to complying with all applicable laws, PVH also has a strong corporate commitment to inclusion, diversity and to ensuring that all current and future PVH associates are compensated solely on job-related factors such as skill, ability, educational background, work quality, experience and potential. To achieve these goals, across the United States and its territories, PVH prohibits any PVH employee, agent or representative from requesting or otherwise considering any job applicant’s current or prior wages, salary or other compensation information in connection with the hiring process. Accordingly, applicants are asked not to disclose this salary history information to PVH.
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With a history going back over 135 years, PVH has excelled at growing brands and businesses with rich American heritages, becoming one of the largest apparel companies in the world. We have over 36,000 associates operating in over 40 countries and nearly $9 billion in annual revenues. We own the iconic CALVIN KLEIN, TOMMY HILFIGER, Van Heusen, IZOD, ARROW, Speedo*, Warner’s, Olga and Geoffrey Beene brands, as well as the digital-centric True & Co . intimates brand, and market a variety of goods under these and other nationally and internationally known owned and licensed brands.
*The Speedo brand is licensed for North America and the Caribbean in perpetuity from Speedo International Limited.