PVH Corp. General Manager- Tommy Hilfiger in New York, New York

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General Manager- Tommy Hilfiger


Tommy Hilfiger 5th Ave Flagship Store- The General Manager is responsible for overseeing a multi-million dollar Flagship store. The General Manager must motivate the management staff to maintain the highest level of customer service, drive sales, efficiently perform operational tasks and maintain the visual and merchandising standards set forth by the company. They must ensure and promote a positive store experience for all customers entering the store by providing a positive example for all associates. The General Manager must demonstrate excellent interpersonal skills creating a team environment at all times. They will be responsible for the successful execution of all marketing-lead initiatives and events.

Some of the expectations of the position include but are not limited to the following:



• Achieve and/or exceed financial plans through effective planning and execution contributing to the Company’s overall financial results

• Analytical and strategic management of sales and payroll budgets to determine and launch actions to meet/ exceed goals

• Entrepreneurial innovation to utilize all tools/support available and within framework of business to develop creative approaches to drive the business results

• Monitors sales and financial results and takes appropriate action at the store level and communicate needs to Director of Stores

• Ensures all store actions optimize sales, merchandise investment, wage investment, minimize stock shortage and reflect a global flagship strategy.

• Ensures disciplined control of all store expenses is managed on a daily basis.

• Leads the store’s business planning process

Customer Service:

• Exhibits a strong knowledge of Sales Plans and Goals and communicates them to staff management team

• Provides each associate with personal daily sales goals

• Provides staff with clear expectations regarding customer service store experience

• Motivates management and staff by setting a positive example at all times

• Creates a positive and upbeat store environment

• Creates and oversees schedule to ensure proper floor coverage

• Functions as an effective Sales Team Leader

• Utilizes daily sales planner and “Figure 8’s” to monitor floor activities and ensure proper floor coverage to ensure proper multi-level floor coverage

• Provides product knowledge to staff

• Monitors hourly sales and conversion rates and communicates their significance to the entire staff

• Creates incentives to motivate staff and drive sales

• Reinforces customer service skills and standards with management and sales staff through weekly touch base sessions and monthly meetings

• Works to build repeat customers by adding names to the store mailing list/CRM program

Customer Service cont’d:

• Challenges management staff to meet daily, weekly and monthly sales goals

• Communicates to associates the importance of servicing customers over completing assigned tasks


• Conducts daily walkthroughs with Visual Team to ensure proper merchandise placement, signage, visuals, markdowns and standards are to company expectations

• Maintains a clean and organized store

• Oversees the implementation and maintenance of corporate visual merchandising directives and standards

• Ensures window changes are executed according to corporate standards

• Communicates product performance, pricing and sell through to Director of Stores and/or corporate offices

• Reviews merchandising standards with management staff to develop clear and consistent execution

• Initiates floor moves as necessary to maximize business

• Ensures markdowns are completed in accordance with corporate time guidelines

• Reviews and has a strong knowledge of “On Order”/ Replenishment requests

• Possesses a strong knowledge of best sellers and poor performers and communicate them to Director of Stores

Training and Development:

• Works closely with management staff and uses weekly meetings to discuss development

• Provides clear and consistent feedback to management staff regarding performance

• Communicates company standards, policies and procedures to the entire staff as outlined in the Associate Handbook

• Conducts daily “Launch” meetings to motivate staff and communicate daily expectations

• Provides management and sales staff with clear and reasonable goals

• Conducts monthly store meetings to touch base with entire staff, provide updates on upcoming events and focus on key training areas


• Adheres to all company policies and procedures and communicates them to staff clearly and consistently

• Understands and enforces all operational store functions

• Performs audits to ensure consistency in operational procedures

• Completes Opening and Closing procedures according to company standards

• Oversees the maintenance of all files, binders and daily paperwork

• Ensures store compliance with policy pertaining to daily sales journal, deposit procedures, shipping and receiving procedures, audits and register procedures

• Maintains a constant awareness of how decisions effect store P&L

• Communicates to the management team the importance of acting with fiscal responsibility

• Oversees store scheduling to ensure payroll goals are being achieved

• Understands store sales reports and can explain their significance to the entire staff

• Understands store numbers and can break them down to explain their significance to the management staff

• Ensures management deals with all STS procedures efficiently and according to procedure

• Understands and effectively communicates the companies loss prevention policies to the entire staff

• Effectively partners with Director of Stores and/or Corporate Loss Prevention when necessary

Human Resources:

• Empowers; reinforces ownership and leads a positive work environment

• Oversees the recruiting process by continuously looking for talented individuals

• Fills positions timely and efficiently

• Understands and communicates to management staff the appropriate staffing needs of the store

• Anticipates change in business and hires staff accordingly

• Recognizes promotable associates and develops them appropriately

• Writes performance evaluations for management staff; addresses developmental opportunities

• Partners with Director of Stores to use performance management to address issues timely and effectively and provides necessary feedback

• Partners with Director of Stores and/or corporate offices to address performance deficiencies professionally and in a timely manner

• Ability to evaluate the skills and development needs of the management staff

• Possesses strong interviewing skills and partners with Director of Stores and/or Human Resources department when further development is needed



• Minimum of 5 years Store Management experience with a multi-million dollar volume

• Previous Flagship experience with emphasis on store operations and customer experience

• Self-Motivated, determined and persistent


• Bachelor Degree or equivalent work experience preferred

• Working knowledge of PC, POS and various sales monitoring tools

Schedule Requirements:

• Ability to change schedule to accommodate the needs of the business.

• Minimal Travel

Decision Making Skills:

• Flexible and solution oriented

• Maintains a sense of urgency

• Must have the ability to recognize and react to changing work demands and corporate strategies at all times.

• Strong planning and organizational skills with a sense of priority for deadlines and attention to detail is needed.

PVH Corp. or its subsidiary (“PVH”) is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications, consistent with applicable law and without regard to race, color, sex, gender identity or expression, age, religion, creed, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state or local law. In addition to complying with all applicable laws, PVH also has a strong corporate commitment to inclusion, diversity and to ensuring that all current and future PVH associates are compensated solely on job-related factors such as skill, ability, educational background, work quality, experience and potential. To achieve these goals, across the United States and its territories, PVH prohibits any PVH employee, agent or representative from requesting or otherwise considering any job applicant’s current or prior wages, salary or other compensation information in connection with the hiring process. Accordingly, applicants are asked not to disclose this salary history information to PVH.

It is the policy of PVH Corp. to ensure equal employment opportunities to all qualified persons without regard to race, gender, religion, age, national origin, citizenship status, disability, qualified veteran status, marital status, or sexual orientation.

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With a history going back over 135 years, PVH has excelled at growing brands and businesses with rich American heritages, becoming one of the largest global apparel companies.

We are over 35,000 associates operating in over 40 countries and $8.2 billion in 2016 annual revenues. We own and market the iconic CALVIN KLEIN, Tommy Hilfiger, Van Heusen, IZOD, Arrow, Speedo*, Warner's, and Olga brands and, in addition, market a variety of goods under our own and licensed brands.

*The Speedo brand is licensed for North America and the Caribbean in perpetuity from Speedo International, Ltd.