PVH Corp. Sr. Desktop Engineer - PVH Corp. in Bridgewater, New Jersey
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Design Your Future at PVH
Sr. Desktop Engineer - PVH Corp.
The Desktop Engineer II focuses on developing and engineering solutions that will advance the End User Support vision of a secure, stable, robust, and dynamic end user infrastructure that will support our existing business requirements, as well as easily scale to meet our future needs. Solid understanding of the engineering design process and the importance of automation, remote tools, teamwork, centralized overview management, incident (requests & problem management) handling and the ITIL model in helping an organization achieve its strategic initiatives and to produce more with rapidly growing demands while operating at a lower TCO is also required. Oversee ongoing administration and management for various technology areas including, end-point management and application support for PC, Mac, and mobile.
PRIMARY RESPONSIBILITIES/ACCOUNTABILITIES OF THE JOB:
Service as a POC for level II and III support for CS technicians. Provide training for technicians on problem resolution.
Understanding and coordination of application dependences and impact of changes
Assignment of work and escalation point for uses
Understanding of current spend and opportunities to lower TCO
Service as a POC for projects related to Client Services that require engineering expertise Act as a project leader for some projects providing task direction to achieve project goals.
Participate in a 24x7x365 on-call rotation.
Ability to troubleshoot tier 2 and tier 3 desktop support incidents
Extensive experience with Microsoft Deployment Tool and image management/release
Experience with and understanding of active directory and how it integrates with other systems
Ability to analyze project requirements, draft project plans, milestones and delivery schedules
Ability to establish evaluation strategies and implement formative and summative activities
Ability to communicate effectively with all levels of staff
INTERNAL & EXTERNAL CONTACTS:
Internal: Work closely with local and regional global IT teams to define corporate standards and ensure best practices are followed
External: Work with external technology vendors and partners
QUALIFICATIONS & EXPERIENCE:
5+ years’ experience as an engineering working with systems used to manage end user desktop environments
Knowledge of :
MaaS360 or Air watch
ITIL V3 Framework
Experience in developing strategic IT plans, business requirements, system design and development and technology evaluation/comparisons
Proven project planning and management experience.
Bachelor’s degree required
Technical certifications considered a plus
Experience participating in large, global, multi-tool, multi-platform enterprise monitoring implementation/integration projects.
Expert in the collection of various performance matrices and producing reports.
Expertise in scripting using a variety of tools.
Expertise in monitoring, identifying, analyzing issues and escalating to required levels and attention.
The understanding of how to provide a comprehensive overview of the total cost of ownership for end user computing devices
The ability to leverage existing tools ( active directory/SCCM ) to provide detailed analysis on the total spend per device and per license for enterprise users
High level of business acumen to be able to report on the spend in a way that is clear and actionable to top level management
It is the policy of PVH Corp. to ensure equal employment opportunities to all qualified persons without regard to race, gender, religion, age, national origin, citizenship status, disability, qualified veteran status, marital status, or sexual orientation.
http://www.pvh.com at http://www.pvh.com/
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With a history going back over 135 years, PVH has excelled at growing brands and businesses with rich American heritages, becoming one of the largest global apparel companies.
We are over 35,000 associates operating in over 40 countries and $8.2 billion in 2016 annual revenues. We own and market the iconic CALVIN KLEIN, Tommy Hilfiger, Van Heusen, IZOD, Arrow, Speedo*, Warner's, and Olga brands and, in addition, market a variety of goods under our own and licensed brands.
*The Speedo brand is licensed for North America and the Caribbean in perpetuity from Speedo International, Ltd.