PVH Corp. Operations Analyst III, PVH Corp. in Bridgewater, New Jersey
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Operations Analyst III, PVH Corp.
Contribute as a core team member and Subject Matter Expert in performing activities related to the establishment, maintenance and enhancement of Process Management, including Problem Management, Incident Management, Change Control and Policy and Procedure documentation. The SME will work closely with the Application, Tech, Security, and Application Groups as well the Information Technology Audit Group.
The SME of Process/Change Management coordinates audit support within the Corporate Operations Department for both internal as well as external audits such SOX, PCI compliancy as well as yearend E&Y financial audits.
PRIMARY RESPONSIBILITIES/ACCOUNTABILITIES OF THE JOB:
Serves as Change Control Coordinator, directing the IT Change Control Committee, which reviews and approves/challenges modifications to any of the IT software, hardware, and infrastructure environments
Responsible for continual review of industry best practices are followed as they apply to Change Management and Problem management.
Provides training for IT associates, US and ROW, in the use of the problem management application
Provides training for IT associates, US and ROW, relative to the use and standards of the Change Management process
Develops and/or monitors and enforces established problem management processes
Manages the prioritization of problem management tickets, assigns ticket to ensure timely root cause analysis, the creation of known errors and work-around documentation for knowledge base, issue resolution and closure of problem tickets
Functions as subject matter expert in problem management, root cause analysis methodologies and issue resolution
Utilizes problem management metrics and critical success factors to drive continuous improvement in root cause analysis, downtime, required resources and issue avoidance
Provides expertise in troubleshooting, root cause analysis and issue resolution.
Prior to the problem management ticket being closed, ensures that the ticket owner has performed the proper root cause analysis, documented the work-around and known error, and that the issue has actually been resolved and that the processes were followed.
Develops testing methodologies and scripts used for testing updates/enhancements to the problem tracking application
Provides technical specifications for modifications to the problem management application
Manages daily events to detect, filter and correlate changes which addressed incident, problem or change management.
Coordinate procedures/documentation to the Operations group that insure proper and timely program migrations
Manages procedures and reports that reflect proper Change Management processes are followed in operational and applications areas.
Produce bi-weekly Change Management reports which are sent throughout the IT organization and ultimately are archived for audit purposes
Manages the archiving of critical change and problem management documents
Review and approve or challenge modifications to any of the IT software, hardware or infrastructure environments.
Assist the Information Technology Audit Group, ensuring compliancy for Internal as well as external audits.
Assist in development of disaster recovery plans.
QUALIFICATIONS & EXPERIENCE:
Minimum of 5 years of experience in data processing operations.
At least 5 years of Change Management, Problem Management, and or IT Audit experience to include quality standards development along with creation of Data Center policies, procedures and service levels objectives.
- Bachelor’s Degree
Familiar with Service Management best practices
Strong knowledge of information technology.
Strong leadership skills including conflict resolution and negotiation.
Excellent communication skills – oral, written, interviewing, presentation, etc.
Ability to work effectively with all levels of management and staff.
Excellent problem solving and analytical skills including the ability to assimilate information from a variety of sources, analyze and recommend courses of action.
Strong organization and time management skills.
Working knowledge of IT audit practices and procedures
Demonstrate broad knowledge of computer operating systems, network equipment, technology infrastructure, disaster recovery techniques, production scheduling, media tracking software, and database management.
Possess technical writing skill.
INTERNAL & EXTERNAL CONTACTS:
IT Analysts who utilize Data Center services
IT management all levels
External Audit (E&Y, PCI)
No formal budgetary responsibilities.
Recognizes and identifies potential areas where existing policies and procedures require change, or where new ones need to be developed, especially regarding follow up and resolution of incidents which lead to permanent resolutions and a reduction of future issues.
Ability to work independently with limited supervision. Support decision making in data center operations policies and procedures.
Strong leadership skills.
Excellent written, oral, and interpersonal communication skills.
Ability to conduct and direct research into IT issues and products.
Ability to present ideas in business-friendly and user-friendly language.
Highly self-motivated, self-directed, and attentive to detail.
Ability to lead effective meetings
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Requires exceptional attention to detail with the ability to manage historical information for audit purposes
Ability to prepare management level reports on incidents and changes
Ability to manage multiple projects with competing demands for resources
Ability to work in a fast paced environment and handle multiple tasks simultaneously. Must be willing to work outside of regular business hours.
This is a Global role.
It is the policy of PVH Corp. to ensure equal employment opportunities to all qualified persons without regard to race, gender, religion, age, national origin, citizenship status, disability, qualified veteran status, marital status, or sexual orientation.
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With a history going back over 135 years, PVH has excelled at growing brands and businesses with rich American heritages, becoming one of the largest global apparel companies.
We are over 35,000 associates operating in over 40 countries and $8.2 billion in 2016 annual revenues. We own and market the iconic CALVIN KLEIN, Tommy Hilfiger, Van Heusen, IZOD, Arrow, Speedo*, Warner's, and Olga brands and, in addition, market a variety of goods under our own and licensed brands.
*The Speedo brand is licensed for North America and the Caribbean in perpetuity from Speedo International, Ltd.