PVH Corp. Customer Service Representative (Full Time) in Bridgewater, New Jersey
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Design Your Future at PVH
Customer Service Representative (Full Time)
The Customer Service Representative is a motivated individual focused on providing exceptional service and support to PVH customers. The Customer Service Representative is the first line of support engaging with Calvin Klein, Tommy Hilfiger, Speedo USA, and Van Heusen customers through phone, chats and e-mail.
FULL TIME positions are available. .
PRIMARY RESPONSIBILITIES/ACCOUNTABILITIES OF THE JOB:
Handle all customer service inquiries based on the department’s standard operating procedures (SOPs) via phone, chat and email in a timely and efficient manner adhering to service level agreements (SLAs) while providing exceptional customer service.
Uses unique problem-solving skills to solve customer issues, rectify poor experiences, and maintain positive relationships with customers.
Makes all necessary accommodations for customers with an appropriate gesture of goodwill.
Understands brand policies and knows when to utilize this information or when to make an exception.
Takes customer orders and proactively seeks opportunities to sell, link-sell and upsell.
Studies and applies product knowledge to recommend, obtain or sell items based on understanding of the customers’ needs.
Strives for first call resolution and partners with other areas as necessary (i.e. fulfillment center, licensees, Wholesale) to resolve customer issues.
Knowledgeable about loyalty programs and partners with CRM to resolve customer inquiries.
Participates in team meetings and presentations (i.e. monthly board review).
Uses CRM technologies to accurately record interactions and better support customers.
Manages time effectively to resolve customer tickets and handle impromptu tasks.
Adheres to all department SOPs
Uses knowledgebase as required to find appropriate answers to inquiries
Flexible to work between 8 am and 10 pm
Must be available to work weekends
Ability to work independently and in a team
QUALIFICATIONS & EXPERIENCE:
Experience: 1 to 3 years customer service experience a plus Education: College degree preferred Skills:
Excellent verbal and written communication skills
Excellent interpersonal skills required.
Ability to juggle multiple priorities.
Strong computer skills and able to quickly learn new systems
Must enjoy fast-paced environment.
Must be professional at all times
Must enjoy fashion
PVH Corp. or its subsidiary ("PVH") is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications, consistent with applicable law and without regard to race, color, sex, gender identity or expression, age, religion, creed, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state or local law. In addition to complying with all applicable laws, PVH also has a strong corporate commitment to inclusion, diversity and to ensuring that all current and future PVH associates are compensated solely on job-related factors such as skill, ability, educational background, work quality, experience and potential. To achieve these goals, across the United States and its territories, PVH prohibits any PVH employee, agent or representative from requesting or otherwise considering any job applicant’s current or prior wages, salary or other compensation information in connection with the hiring process. Accordingly, applicants are asked not to disclose this salary history information to PVH.
http://www.pvh.com at http://www.pvh.com/
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With a history going back over 135 years, PVH has excelled at growing brands and businesses with rich American heritages, becoming one of the largest apparel companies in the world. We have over 36,000 associates operating in over 40 countries and nearly $9 billion in annual revenues. We own the iconic CALVIN KLEIN, TOMMY HILFIGER, Van Heusen, IZOD, ARROW, Speedo*, Warner’s, Olga and Geoffrey Beene brands, as well as the digital-centric True & Co . intimates brand, and market a variety of goods under these and other nationally and internationally known owned and licensed brands.
*The Speedo brand is licensed for North America and the Caribbean in perpetuity from Speedo International Limited.