PVH Corp. Customer Service Representative (Full Time & Part Time ) in Bridgewater, New Jersey

If you are a current PVH Associate, please click this link to apply through your Workday account. at https://www.myworkday.com/pvh

Design Your Future at PVH

Customer Service Representative (Full Time & Part Time )

POSITION SUMMARY:

The Customer Service Representative is a motivated individual focused on providing exceptional service and support to PVH customers. The Customer Service Representative is the first line of support engaging with Calvin Klein, Tommy Hilfiger, Speedo USA, and Van Heusen customers through phone, chats and e-mail.

FULL TIME & PART TIME positions are available. .

PRIMARY RESPONSIBILITIES/ACCOUNTABILITIES OF THE JOB:

  • Handle all customer service inquiries based on the department’s standard operating procedures (SOPs) via phone, chat and email in a timely and efficient manner adhering to service level agreements (SLAs) while providing exceptional customer service.

  • Uses unique problem-solving skills to solve customer issues, rectify poor experiences, and maintain positive relationships with customers.

  • Makes all necessary accommodations for customers with an appropriate gesture of goodwill.

  • Understands brand policies and knows when to utilize this information or when to make an exception.

  • Takes customer orders and proactively seeks opportunities to sell, link-sell and upsell.

  • Studies and applies product knowledge to recommend, obtain or sell items based on understanding of the customers’ needs.

  • Strives for first call resolution and partners with other areas as necessary (i.e. fulfillment center, licensees, Wholesale) to resolve customer issues.

  • Knowledgeable about loyalty programs and partners with CRM to resolve customer inquiries.

  • Participates in team meetings and presentations (i.e. monthly board review).

  • Uses CRM technologies to accurately record interactions and better support customers.

  • Manages time effectively to resolve customer tickets and handle impromptu tasks.

  • Adheres to all department SOPs

  • Uses knowledgebase as required to find appropriate answers to inquiries

  • ENVIRONMENT:

  • Flexible to work between 8 am and 10 pm

  • Must be available to work weekends

  • Ability to work independently and in a team

  • QUALIFICATIONS & EXPERIENCE:

  • Experience: 1 to 3 years customer service experience a plus Education: College degree or equivalent required Skills:

  • Excellent verbal and written communication skills

  • Excellent interpersonal skills required.

  • Ability to juggle multiple priorities.

  • Strong computer skills and able to quickly learn new systems

  • Must enjoy fast-paced environment.

  • Must be professional at all times

  • Must enjoy fashion

It is the policy of PVH Corp. to ensure equal employment opportunities to all qualified persons without regard to race, gender, religion, age, national origin, citizenship status, disability, qualified veteran status, marital status, or sexual orientation.

http://www.pvh.com at http://www.pvh.com/

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With a history going back over 135 years, PVH has excelled at growing brands and businesses with rich American heritages, becoming one of the largest global apparel companies.

We are over 35,000 associates operating in over 40 countries and $8.2 billion in 2016 annual revenues. We own and market the iconic CALVIN KLEIN, Tommy Hilfiger, Van Heusen, IZOD, Arrow, Speedo*, Warner's, and Olga brands and, in addition, market a variety of goods under our own and licensed brands.

*The Speedo brand is licensed for North America and the Caribbean in perpetuity from Speedo International, Ltd.